Order Shipping and Invoice

How long does shipping take?

81 views May 20, 2022

Do you offer discounts for bulk purchases?

68 views May 20, 2022

What payment methods do you accept?

78 views May 20, 2022

How can I cancel my order and return it?

90 views May 20, 2022

I received the invoice, but I want to change the invoice name. Can I change it?

98 views May 20, 2022

Can I get a free return shipping label?

157 views May 20, 2022

How can I claim the warranty?

51 views January 16, 2025

Can the delivery be made to a DHL Packstation?

36 views February 5, 2025

Can I place an order on your website and have it shipped directly to Switzerland?

20 views July 22, 2025

How can I still shop with you as a customer from Switzerland?

36 views July 22, 2025

How to download your PDF invoice?

28 views August 9, 2025

My package is marked as “delivered” but I haven’t received it. What should I do?

25 views December 15, 2025

Update on German E-Invoicing Regulations (Effective Jan 1, 2026)

41 views December 15, 2025