I have placed an order but have not received an email confirmation

Normally, you will receive an order confirmation by email a few minutes after completing your order. Have you already checked your spam folder?

If you do not find an order confirmation in your spam folder either, it is possible that you entered your email address incorrectly. In order for us to find your order in our system, please send the following information to our customer service:

  1. Date of purchase
  2. exact amount debited from your account
  3. phone number and address used for this order